FAQ

All prices on www.alexandervenacci.com are given in US dollars ($) excluded VAT & Customs. The customer is responsible for VAT & Customs charges according to the legislation of the recipient country.

Secure payment processed by Stripe Inc. with the following credit cards: Visa, MasterCard, American Express, Discover, JCB.

Secure payment processed by PayPal Inc. with your own PayPal account or with the following credit cards: Visa, MasterCard, American Express or discover.

Alexander Venacci never stores or transfer credit card information. We use external payment gateways/companies as described above for all e-commerce, with secure encryption and in accordance with strict banking regulations. Your credit card details are sent directly to the bank and cannot be read or accessed by others than your bank.

All watches are covered by a two-year International Warranty. A warranty card comes with the watch. The straps have no warranty.

For more information about the warranty, please have a look under "International Warranty" in the Terms & Conditions section. Follow the Support button at the bottom of the website.

Since the watch’s movement is powered by its own mechanical parts, you will never have to change any battery, making it not only convenient but also eco-friendly.

It is worth remembering that the mechanical parts are working 24 hours a day when in use. The mechanism must therefore undergo maintenance every 5 years. Take your watch to an authorized watchmaker for servicing.

When your order is successfully placed and paid you will receive an order confirmation on the email address you entered at the Checkout.

Please contact our customer service at support@alexandervenacci.com

Yes, you will receive a shipment confirmation and tracking number on your email when your order has left our warehouse.

Yes, you have the right to return the products that you have purchased directly from our website, within, and no later than 14 days after receiving the products. Do not open the vacuum plastic sealing covering the watch to be able to return the watch. The products must be unused, in its original packaging with labels, vacuum sealing and protective stickers, intact and still in the same brand-new condition as when you received the products.

For more detailed information about return, click on the Support button at the bottom of the website or contact our customer service at support@alexandervenacci.com.

Please contact our customer service at support@alexandervenacci.com

 

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